Shipping policy

Overview

At The Drizlo Store, we are committed to delivering your orders promptly and safely. This shipping policy outlines all details related to shipping, delivery times, costs, and related procedures for orders placed through our website.

Processing and Production Time

Order Processing:

  • Orders are processed and confirmed within 1 business day of placement

  • Custom printing on your items begins immediately upon order confirmation

  • Production time varies depending on the product type and printing method:

    • Standard printed products (T-shirts, hoodies): 2-3 working days

    • All-over print (AOP) apparel: 3-4 working days

Cut-off Times:

  • Orders placed before 5:00 PM IST on weekdays are processed the same day

  • Weekend orders are processed on the following Monday

  • Orders placed on public holidays are processed on the next business day

Shipping Methods and Delivery Times

We ship exclusively within India through reliable courier partners and India Post. Delivery times are as follows:

Standard Shipping (Domestic India)

  • Delivery Timeline: 2-5 working days from dispatch, depending on destination and courier availability

  • Shipping Cost: Calculated based on destination pin code and product weight at checkout

  • Coverage: We ship to all pin codes across India, including remote areas

Delivery Times by Region:

  • Metro cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune): 2-3 working days

  • Tier 2 cities and major towns: 3-4 working days

  • Remote and northeastern areas: 4-5 working days

  • India Post serviceable areas: 3-15 working days (varies by location)

Courier Partners

We work with multiple reliable courier partners including:

  • Major private couriers (FedEx, Delhivery, Ecom Express, etc.)

  • India Post for areas not serviced by private couriers

The specific courier is determined automatically based on your delivery pin code to ensure fastest delivery.

Shipping Costs

Shipping charges are calculated based on:

  • Destination pin code

  • Total weight of your order

  • Shipping method selected

Free Shipping:

  • Free shipping is not currently offered

  • All shipping costs are displayed transparently at checkout before purchase

Total Delivery Timeline

End-to-end fulfillment timeline:

  • Processing + Production: 1-4 working days

  • Shipping: 2-5 working days

  • Total Expected Delivery: 3-9 working days from order placement

Please note that this is an estimate. Actual delivery times may vary based on courier partner performance, weather conditions, and operational factors.

Order Tracking

Tracking Number:

  • Each order receives a unique tracking number once it is dispatched

  • Tracking details will be sent to your email address provided at checkout

Real-Time Tracking:

  • You can track your order using the tracking number on the courier's website

  • For India Post shipments, tracking updates may take 24-48 hours to reflect in the system

Tracking Availability:

  • Standard shipping orders receive tracking numbers

  • Due to courier system limitations, some India Post shipments may have delayed tracking updates

Shipping Address Requirements

Valid Shipping Address Must Include:

  • Complete recipient name

  • Full residential or commercial address with building number and street name

  • City and state

  • Valid pin code (6 digits)

  • Mobile number (for courier contact)

  • Email address

Please Note:

  • We do NOT ship to P.O. boxes or post office addresses

  • We do NOT ship to incomplete or ambiguous addresses

  • You are responsible for providing accurate shipping information

Shipping Address Errors:
If you provide an incorrect address and we've already dispatched your order, you will be responsible for any additional shipping charges to redeliver the package.

Shipping Restrictions and Limitations

We Cannot Ship To:

  • P.O. boxes, army post offices (APO), or fleet post offices (FPO)

  • Incomplete or ambiguous addresses

  • International addresses (outside India)

  • Addresses with incomplete pin codes

Unserviceable Pin Codes:
If your pin code is not serviceable by our courier partners, we will contact you to discuss alternative delivery options or arrange a refund.

Damaged or Lost Shipments

In Case of Damage or Defect:
If your shipment arrives damaged, with printing defects, or in non-usable condition:

  1. Contact us at connect@thedrizlostore.com within 7 days of delivery

  2. Provide clear photos or videos showing the damage

  3. Include your order number and tracking number

  4. We will arrange a replacement or refund at no additional cost

After 7 Days:
Claims reported after 7 days from delivery cannot be processed, and you will be responsible for the loss.

In Case of Loss or Non-Delivery:

  • We are not responsible for delays caused by courier partners

  • If your package is lost or undelivered, you may file a claim with the courier

  • We will assist in initiating a claim with our fulfillment partner

  • Replacement or refund will be processed once the claim is resolved

Cash on Delivery (COD)

COD is Available:

  • COD is available for most pin codes across India

  • You pay the courier when the package arrives at your door

  • Both product cost and shipping charges are collected via COD

COD Acceptance:

  • It is the customer's responsibility to accept or reject the order at the time of delivery

  • If you reject the order at delivery, it will be returned to our warehouse

Return and Exchange

For information regarding returns and exchanges, please refer to our Refund Policy page. Returns for defective or mismatched products must be initiated within 14 days of delivery.

Holiday and Weekend Shipping

Processing During Holidays:

  • Orders placed on national holidays or weekends will be processed on the next business day

  • Estimated delivery times will be adjusted accordingly

  • We will notify you of any delays via email

Festival Season and Peak Periods:

  • During peak seasons (festivals, sales events), processing and delivery times may be extended

  • We will communicate any delays in advance

Contact Us

If you have any questions about our shipping policy, need to track your order, or have concerns about delivery:

Email: support@thedrizlostore.com

The Drizlo Store

Response Time: We typically respond to shipping inquiries within 24 business hours.

This policy is effective from 17/Nov/2025. We reserve the right to modify this policy at any time. Any changes will be posted on this page with an updated effective date. The most current version of this policy will always be available on our website.