Cancellation Policy

Overview

At The Drizlo Store, we understand that plans can change. This cancellation policy outlines the terms and conditions for cancelling orders before they are shipped. We comply fully with the Consumer Protection (E-Commerce) Rules, 2020, and all applicable consumer protection laws in India.

Cancellation Window

Orders Can Be Cancelled:

  • Within 2 hours of order placement: Orders can be cancelled if the request is made within 2 hours of payment confirmation

  • Before production begins: You may cancel your order before it enters production at our fulfillment partner

  • Without penalty: No cancellation charges or fees will be imposed on you for cancellations made within this window

Orders Cannot Be Cancelled:

  • After 2 hours of order placement: Once 2 hours have passed, your order has entered production and cannot be cancelled under any circumstances

  • After dispatch: Once your order has been dispatched and is in transit with the courier, it cannot be cancelled

  • After delivery: Once delivered, the order cannot be cancelled (returns may be available under our Refund Policy for defects or mismatches)

Why the 2-Hour Cancellation Window?

Since we use Qikink (a print-on-demand partner), orders enter production immediately after payment confirmation. The 2-hour window is the period during which orders are queued for production but have not yet entered the printing process.

After 2 hours:

  • Your order has moved to active production status at Qikink

  • Custom printing on your item has begun or is about to begin

  • Cancellation becomes impossible due to manufacturing constraints and logistics

How to Cancel Your Order

Step 1 - Act Quickly:

  • You have 2 hours from payment confirmation to request cancellation

  • Check your confirmation email for the exact payment confirmation time

  • Contact us immediately if you wish to cancel

Step 2 - Request Cancellation:

  • Email us at connect@thedrizlostore.com with your order number

  • Include the subject line: "CANCELLATION REQUEST - [Order Number]"

  • Include a brief reason for cancellation (optional)

  • We will respond within 1 hour during business hours (9:00 AM - 6:00 PM IST, Monday-Friday)

Step 3 - Confirmation:

  • We will confirm whether your cancellation was successful

  • If approved, we will process a full refund

  • You will receive a cancellation confirmation via email

Refund Timeline for Cancellations

For Cancelled Orders (Within 2-Hour Window):

  • Refund initiation: Within 24 hours of cancellation approval

  • Refund processing: Refunds are processed to your original payment method within 5-7 business days

  • Full refund: You will receive a 100% refund of the order amount, including shipping charges (if any)

Note on Payment Methods:

  • Credit/Debit Card: 5-7 business days

  • UPI/Wallet: 2-3 business days

  • Bank Transfer: 5-7 business days

  • Cash on Delivery (COD): No refund applicable (as payment is collected at delivery)

Please allow additional time for your bank to process the refund. The time shown above is from our end; your bank may take additional time to reflect the refund in your account.

Order Status and Cancellation Eligibility

Within 2 Hours of Payment

  • ✅ Can be cancelled — No charges will be imposed

  • Full refund will be processed

  • Fastest response if you email us immediately

After 2 Hours / Production Has Begun

  • ❌ Cannot be cancelled — Order has entered production

  • No refunds will be issued for cancellation requests after the 2-hour window

  • You have the following options:

    • Accept delivery and return under our Refund Policy if defective

    • Reject the package at delivery (courier will return it; refund processed after return inspection)

"Dispatched" or "In Transit"

  • ❌ Cannot be cancelled — Order has left our warehouse and is in transit with the courier

  • No refunds will be issued for post-dispatch cancellation requests

  • You may reject the package at delivery if you wish

"Delivered"

  • ❌ Cannot be cancelled — Order has been successfully delivered

  • If there is a defect or mismatch, please refer to our Refund Policy for return options

Important: Time Sensitivity

The 2-hour cancellation window is strict and final. Once this period expires, orders cannot be cancelled due to production and fulfillment commitments with our print-on-demand partner.

Recommendation: If you think you might want to cancel, please reach out to us via email immediately within the 2-hour window. Do not wait until the last minute, as our response time depends on business hours and order volume.

Rejected Packages (After 2-Hour Window)

If You Reject a Package After 2 Hours:

  • You can reject the package at delivery if you prefer not to receive it

  • The courier will return it to our warehouse

  • We will inspect the returned package upon receipt

  • If the item is undamaged and in resalable condition, we will process a refund within 5-7 business days

  • Return shipping costs will not be charged if you reject due to your cancellation request

What Happens After the 2-Hour Cancellation Window

Once your order has entered production:

  • Your item is being custom-printed according to your specifications

  • The order cannot be stopped or cancelled

  • Production typically takes 2-3 days (standard items) or 3-4 days (all-over print items)

  • After production, your item will be quality-checked and dispatched

Your Options:

  1. Accept delivery and use the item

  2. Reject at delivery and we'll process a refund after the package is returned and inspected

  3. Accept delivery and initiate a return if there are defects or mismatches (covered under Refund Policy)

Special Circumstances

Manufacturing Defects Discovered Before Dispatch:
If we discover a manufacturing defect during quality checks before dispatch:

  • We will contact you immediately

  • You will have the option to:

    • Receive a full refund with no cancellation charges

    • Accept the item as-is (if the defect is minor)

    • Receive a replacement (at no additional cost)

Unfulfilled Orders:
If your order cannot be fulfilled due to inventory issues or production problems, we will:

  • Cancel your order automatically

  • Process a full refund within 24 hours

  • Notify you via email with an explanation

Our Commitment to Fair Cancellations

We comply with the Consumer Protection (E-Commerce) Rules, 2020, which protect your right to cancel orders. We provide a reasonable 2-hour cancellation window before production begins. Once production has started, cancellations are not possible due to manufacturing commitments.

Important Note: Your consumer rights under the Consumer Protection Act, 2019 remain unaffected by this policy. The 2-hour cancellation window is designed to align with production timelines and is a fair, reasonable period for consumers to change their minds.

Contact Us for Cancellations

If you need to cancel your order or have questions about cancellation:

Email: support@thedrizlostore.com

Subject Line: CANCELLATION REQUEST - [Your Order Number]

The Drizlo Store

Response Time: We respond to cancellation requests within 1 hour during business hours (9:00 AM - 6:00 PM IST, Monday-Friday). Requests received outside business hours will be processed the next business day.

Related Policies

  • Shipping Policy — Learn about order dispatch timelines, delivery regions, and tracking

  • Refund Policy — Information about returns for defective or mismatched products

  • Terms of Use — General terms and conditions for using our website

This policy is effective from 17/Nov/2025 and complies with the Consumer Protection (E-Commerce) Rules, 2020. We reserve the right to modify this policy at any time in accordance with applicable laws. Any changes will be posted on this page with an updated effective date. The most current version of this policy will always be available on our website.