We accept credit and debit cards, including Visa, MasterCard, American Express, and Discover, at our New York City store and online.

Once an item goes into production and being prepared for shipment or if an item has already been shipped, we are unable to make any changes to your order. Please email support@thedrizlostore.com

We're happy to update your order, whether that be including a gift note, changing your delivery address, adding/removing an item, or helping you cancel. However, we can only make changes before your order has shipped and, because the folks in our fulfillment center work quickly, this timeframe is a small one. If you'd like to update or cancel your order, please email support@example.com and we'll see what we can do!

Currently, we are only selling online.

The total delivery timeline for your order consists of two stages: production time and shipping time.

Production Timeline:

After your order is confirmed and payment is received, your item will be custom-printed at our fulfillment partner's facility. Production times vary based on product type:

• Standard printed products (T-shirts, hoodies): 2-3 working days
• All-over print (AOP) apparel: 3-4 working days

Shipping Timeline:

Once production is complete, your order will be dispatched and shipped across India. Delivery times depend on your location:

• Metro cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune): 2-3 working days
• Tier 2 cities and major towns: 3-4 working days
• Remote and northeastern areas: 4-5 working days
• India Post serviceable areas: 3-15 working days (varies by location)

Total Expected Delivery:

3-9 working days from the date you place your order

You can find tracking information by logging into your account and selecting 'Order History' from the menu items. Alternatively, you can find tracking information in your shipping confirmation email. If you can't find this email, make sure to check your spam or junk folder!

At this moment, we only ship within India only.

We're sorry your order didn't arrive as expected! Please send your order number and a photo of the damaged item to support@thedrizlostore.com. Our support team will be in touch shortly with the next steps.

We want to make this right! Please send your order number and a photo of the incorrect item to support@thedrizlostore.com. Our support team will be in touch shortly with the next steps.

At The Drizlo Store, we accept returns for items that are defective, damaged during manufacturing, or do not match the product description on our website.

Return Eligibility:
We accept returns for:

• Manufacturing defects (seams coming undone, stitching errors, printing defects, etc.)
• Damaged items upon delivery
• Items that don't match the product description on our website

We do not accept returns for:

• Change of mind or personal preference
• Sizing or fit concerns
• Color appearing different due to screen display variations
• Items that have been worn or used

Return Window:
You must initiate a return request within 14 days of receiving your order.

Return Process:

1. Email us at connect@thedrizlostore.com with photos/video evidence of the defect
2. Include your order number and describe the issue
3. We'll review your claim within 3-5 business days
4. If approved, we'll provide a prepaid return shipping label at no cost to you
5. Once we receive and inspect the returned item, we'll process your refund within 5-7 business days

Full Refunds:
Approved returns receive a 100% refund of the product cost plus original shipping charges.

Important Note:
Your consumer rights under the Consumer Protection Act, 2019 remain unaffected by this policy.

For detailed information, please refer to our Refund Policy page.

At The Drizlo Store, we make the return process simple and hassle-free for defective or mismatched items.

Return Eligibility:
You can return items if they are:

• Defective or damaged due to manufacturing (seams undone, stitching errors, printing defects, etc.)
• Damaged upon delivery
• Not matching the product description on our website

Return Window:
You must initiate a return request within 14 days of receiving your order. After 14 days, return requests cannot be processed.

Step-by-Step Return Process:

1. Contact Us ImmediatelyEmail: support@thedrizlostore.comSubject: RETURN REQUEST - [Your Order Number]
2. Provide EvidenceUnboxing video showing the defectClear photos of the damaged/defective itemPhotos of the original packagingYour order number
3. We Review Your ClaimWe'll review your evidence within 3-5 working daysWe'll confirm approval and next steps via email
4. Arrange Return ShipmentIf approved, we'll provide a prepaid return shipping label at no costNo reverse shipping charges for you
5. Ship Back the ItemPack the item securelyUse the prepaid label we providedThe courier will pick up from your address
6. Quality Check & RefundOnce we receive your return, we'll inspect itIf verified, we'll process your refund within 5-7 business daysRefund goes to your original payment method

Important Guidelines:

• ⚠️ Unbox carefully — If the package is damaged while you're opening it with scissors or sharp objects, and we can't verify the original packaging condition, we may not process the return. (Unboxing video helps)
• ⚠️ Document everything — Provide photos of the courier package with any visible damage before opening
• ⚠️ Size variations — ±0.5 inches is standard for apparel and is not eligible for returns
• ⚠️ Used items — Items that have been worn, used, or washed are not eligible for return

What You Get Back:

• 100% refund of the product price
• 100% refund of original shipping charges
• Free return shipping

Rejected Returns:
We cannot process returns for:

• Items you're not happy with or changed your mind about
• Sizing or fit issues (wrong size ordered)
• Color differences due to screen display
• Items that have been worn or used
• Items returned after 14 days

Questions?
If you have any questions about making a return, contact us at support@thedrizlostore.com and we'll help you through the process.

For detailed information, please refer to our Refund Policy page.

Unfortunately, all items including sale items are not eligible for return or exchange. Returns are only eligible for manufacturing defects. Please read our Refund Policy page for detailed information.

Sorry returns and exchanges are only possible for products with manufacturing defects. Please read our Refund policy page for detailed information.

We're sorry you didn't love your gift! If the item was shipped directly to you, please send an email with your full name to support@thedrizlostore.com. If the item wasn't shipped to your home, please send an email to support@thedrizlostore.com and include the gift giver's full name and email address.

Sorry, shipping charges are non-refundable.

Please allow two weeks for your return to be processed. We'll send you an email once this is complete! Note that it may take your financial institution a little longer to reflect this transaction.

Of course! You can easily add a gift message to your order at checkout. If you've already placed an order but it hasn't shipped yet, we may still be able to include a gift message. Please email support@example.com and we'll see what we can do.

If your giftee hasn't received their digital gift card (and they've checked their spam or junk folder!) please email support@example.com with the order number and their email address so we can look into this.

Nope! Like good friends, Standard Dose gift cards are forever.

Oh no! We're sorry you can't find your gift card. Please email support@example.com with your full name and the email address it was sent to. We'll do our best to track it down!

You can log into your existing account or create a new one right here.

That's OK! Just select 'Forgot Password' on the login page and check your email for the reset instructions -- make sure to check your spam or junk folder! If you still need help, please email support@thedrizlostore.com

Sorry, we can only accept one discount code per order.

To make shopping fair for everyone, sales promotions and discounts only apply to orders placed during the specified sales period. To stay in the loop on future sales, sign up for email and SMS updates!