Refund policy

Overview

At The Drizlo Store, we are committed to customer satisfaction and product quality. This refund policy outlines the terms and conditions for returns and refunds on all purchases made through our website. We comply with the Consumer Protection Act, 2019 and all applicable e-commerce regulations in India.

Our Return Policy

We accept returns for items that are defective, damaged during manufacturing, or do not match the product description on our website. Returns must be initiated within 14 days of receiving your order.

Please note: We do not accept returns for reasons such as change of mind, sizing issues, color preferences, or fit concerns. However, if you receive an item that does not match what was advertised or has a manufacturing defect, we will gladly process a return and refund.

What Qualifies for a Return

We will accept returns for the following reasons:

Manufacturing Defects:

  • Seams coming undone or separating

  • Fabric tears or holes not caused by normal wear

  • Stitching errors or loose threads

  • Zipper or button failures due to manufacturing fault

  • Color fading or bleeding due to production fault

  • Printing defects or damage to print quality

  • Any other defect in materials or workmanship that makes the product unwearable

Product Mismatch:

  • Item received is different from the product description on our website

  • Item received is a different size, color, or style than ordered

  • Item is damaged upon delivery

What We Do Not Accept for Return

We will not process returns for:

  • Change of mind or personal dissatisfaction with fit

  • Incorrect size selection by the customer

  • Color appearing different than expected due to screen display variations

  • Items damaged or altered by the customer after receipt

  • Normal wear and tear from use

  • Items that have been worn, washed, or used

  • Items received after 14 days of purchase

  • Final sale or clearance items (if clearly marked)

How to Report a Defect or Initiate a Return

If you believe your item is defective or does not match the product description, please follow these steps:

  1. Contact us within 14 days of receiving your order at connect@thedrizlostore.com

  2. Provide clear photos or videos showing the defect or mismatch from multiple angles

  3. Include your order number and a brief description of the issue

  4. Allow us 3-5 business days to review your claim

We will respond to your return request promptly. If your return is approved, we will provide you with return shipping instructions.

Return and Refund Process

For Approved Returns:

  1. We will provide you with a prepaid return shipping label or arrange a pickup at no cost to you

  2. You will ship the item back to us using the provided label

  3. Once we receive and inspect the returned item, we will verify the defect or mismatch

  4. Refunds will be issued to your original payment method within 5-7 business days of our inspection and approval

Inspection and Verification:

Upon receipt of your return, we will inspect the item to confirm the defect or mismatch. If the item is found to be free of defects and matches our product description, we reserve the right to deny the return claim and return the item to you at no cost.

Non-Returnable Items

The following items cannot be returned under any circumstances:

  • Items returned without clear photographic or video evidence

  • Items received after 14 days of purchase

  • Customized or personalized products (where applicable)

  • Items clearly marked as "final sale" or "clearance"

Our Commitment to You

Your satisfaction is important to us. If you have any concerns about the quality or accuracy of your order, we encourage you to contact us immediately. We will work with you to resolve any issues fairly and promptly.

Please note that your rights as a consumer under the Consumer Protection Act, 2019 and other applicable consumer protection laws remain unaffected by this policy. If you have any questions regarding your consumer rights, you may contact the relevant consumer protection authority.

Contact Us

If you have any questions about our refund policy, need to report a defect, or want to initiate a return, please reach out to us at:

Email: support@thedrizlostore.com

This policy is effective from 17/Nov/2025. We reserve the right to modify this policy at any time. Any changes will be posted on this page with an updated effective date. The most current version of this policy will always be available on our website.